Privacy Policy

What this policy covers

This policy describes how Skin Poetry handles information for service and availability questions, booking assistance, requested booking links, and follow-up on appointment requests, including related phone and SMS interactions. It is limited to these activities; it does not describe every feature of a separate website or third-party booking platform.

Information we handle

We handle information you provide, such as your name, mobile number, other contact details you choose to share, the service you are asking about, preferred appointment times, and the content of your inquiry or messages. We also handle SMS consent and opt-out records and delivery information needed to operate the messaging service.

This appointment-assistance messaging program does not request payment-card details. If you use a separate booking platform, that platform’s policies and requirements apply. Please do not send payment-card details, medical records, or other sensitive information by text. This messaging program does not provide medical advice.

How we use information

We use this information to answer your questions, help with booking, send a booking link you request, follow up on your appointment request, provide support, maintain consent and opt-out records, and operate and protect these services. SMS messages are limited to the scope you agreed to receive. This program does not send marketing or promotional messages.

Service providers and sharing

We use service providers to help deliver and support communications and booking assistance. These may include phone and messaging providers, AI-assisted receptionist providers, and scheduling providers, as applicable to your interaction. They may process only the information needed for those services on our behalf, not for their own marketing.

We do not share, sell, or provide your mobile phone number or SMS consent and opt-in data to third parties or affiliates for marketing or promotional purposes. Limited disclosure to service providers that process this information on our behalf is solely for delivering and supporting this program, not for their own marketing or promotional use. SMS consent is not transferred to other senders.

We may disclose information when required by law or when reasonably necessary to protect legal rights or address fraud or security incidents. These disclosures do not authorize marketing use of your mobile number or SMS consent.

Your SMS choices

Business phone and SMS program number: (443) 443-8192.

SMS consent is voluntary and is not a condition of purchase or booking. You can decline texts and still ask questions or seek booking assistance by phone.

Message frequency varies based on your requests. Message and data rates may apply. In a program text conversation from (443) 443-8192, reply STOP to unsubscribe or HELP for help. After an opt-out, you may receive one final message confirming that it was processed; no further program texts will be sent unless you validly opt in again. You may also contact us using the support details below.

See our SMS Terms & Conditions for program details.

Retention and safeguards

We keep information only as long as reasonably needed for the purposes described here, including providing service, maintaining consent and opt-out records, resolving issues, and meeting legal obligations. Some opt-out information may need to be retained to honor your choice not to receive texts.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No method of transmission or storage is completely secure.

Privacy requests and contact

Contact Skin Poetry at contact@skinpoetry.net or (443) 443-8192 with privacy questions or requests to access, correct, or delete your information. We will evaluate requests under applicable law and may need to verify your identity. We may retain information needed for legal obligations or to maintain an opt-out record.

Changes to this policy

We will post changes here with an updated date. A policy update does not expand your SMS consent; additional consent will be obtained when required before messages outside the scope you agreed to are sent.